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// Chatbot script const socket = io(); const loader = ``; const errorMessage = 'My apologies, I\'m not avail at the moment, however, feel free to call our support team directly 0123456789.'; const urlPattern = /(\b(https?|ftp):\/\/[-A-Z0-9+&@#\/%?=~_|!:,.;]*[-A-Z0-9+&@#\/%=~_|])/gim; const $document = document; const $chatbot = $document.querySelector('.chatbot'); const $chatbotMessageWindow = $document.querySelector('.chatbot__message-window'); const $chatbotHeader = $document.querySelector('.chatbot__header'); const $chatbotMessages = $document.querySelector('.chatbot__messages'); const $chatbotInput = $document.querySelector('.chatbot__input'); const $chatbotSubmit = $document.querySelector('.chatbot__submit'); const $endChatContainer = document.getElementById('endChatContainer'); const $endChatButton = document.getElementById('endChatButton'); const botLoadingDelay = 1000; const botReplyDelay = 2000; let chatId = null; // Declare chatId as a global variable document.addEventListener('keypress', event => { if (event.which == 13) validateMessage(); }, false); $chatbotHeader.addEventListener('click', async () => { alert("User pressed button"); // Alert when the header is clicked try { // If socket is disconnected, reconnect it if (!socket.connected) { alert("Socket is disconnected. Attempting to connect..."); socket.connect(); } else { alert("Socket is already connected."); } const response = await fetch('/start_chat', { method: 'POST', }); alert("Fetch request sent to /start_chat"); // Alert after sending fetch request // Check the response status if (!response.ok) { alert("Failed to fetch chat data. Status: " + response.status); const errorData = await response.json(); // Try to parse error response alert("Error details: " + JSON.stringify(errorData)); // Show the error details return; // Exit if the response is not ok } const data = await response.json(); console.log('Response Data:', data); // Log the response data for debugging // Alert the server's response alert("Response received from server: " + JSON.stringify(data)); if (data.chat_id) { chatId = data.chat_id; //alert('Room ID: ${chatId}`); // Alert with the chat ID // Ensure socket.id is available after reconnection if (!socket.id) { alert("Socket ID is not available. Disconnecting the socket..."); socket.disconnect(); // Wait a moment before reconnecting setTimeout(() => { alert("Reconnecting the socket..."); // Reconnect the socket socket.connect(); // Check if the new socket id is available socket.on('connect', () => { if (socket.id) { //alert('Reconnected with new Socket ID: ${socket.id}`); console.log('Reconnected with new socket ID:', socket.id); // Now that we have a new socket ID, proceed with your logic socket.emit('join_room', { chat_id: chatId }); $endChatContainer.style.display = 'block'; // Show the "End Chat" button container toggle($chatbot, 'chatbot--closed'); // Open the chatbot only if chat_id is received $chatbotInput.focus(); aiMessage(data.message || 'Chat started successfully! Chat ID: ' + chatId); } else { //alert('Socket connection failed. Please try again.'); } }); }, 500); // Adjust the timeout as needed return; } // If socket.id is already available, proceed as usual //alert('Room ID: ${chatId}\nSocket ID: ${socket.id}`); // Alert the room and socket ID socket.emit('join_room', { chat_id: chatId }); $endChatContainer.style.display = 'block'; // Show the "End Chat" button container toggle($chatbot, 'chatbot--closed'); // Open the chatbot only if chat_id is received $chatbotInput.focus(); // Display the message in the chatbot window aiMessage(data.message || 'Chat started successfully! Chat ID: ' + chatId); } else { showCustomAlert('Chat support is not available at this time.
Please click on Contact us to send us a message and we will get back to you shortly.'); //alert('Error fetching chat ID: No chat ID in response'); // Alert if no chat ID console.error('Error fetching chat ID: No chat ID in response'); } } catch (error) { console.error('Error starting chat:', error); //alert('An error occurred while starting the chat: ' + error.message); showCustomAlert('An error occurred while starting the chat. Please try again later.'); } }); // Event listener for chatbot submit $chatbotSubmit.addEventListener('click', () => { //alert('Chatbot submit button pressed'); // Alert when the submit button is clicked validateMessage(); }, false); const toggle = (element, klass) => { const classes = element.className.match(/\S+/g) || [], index = classes.indexOf(klass); index >= 0 ? classes.splice(index, 1) : classes.push(klass); element.className = classes.join(' '); }; const userMessage = content => { $chatbotMessages.innerHTML += `

${content}

`; scrollToBottom(); // Scroll to the bottom after adding a new message }; const aiMessage = (content, isLoading = false, delay = 0) => { setTimeout(() => { removeLoader(); $chatbotMessages.innerHTML += `

${content}

`; scrollToBottom(); // Scroll to the bottom after adding a new message }, delay); }; const removeLoader = () => { let loadingElem = document.getElementById('is-loading'); if (loadingElem) $chatbotMessages.removeChild(loadingElem); }; const scrollToBottom = () => { $chatbotMessageWindow.scrollTop = $chatbotMessageWindow.scrollHeight; }; const escapeScript = unsafe => { const safeString = unsafe. replace(//g, ' '). replace(/&/g, ' '). replace(/"/g, ' '). replace(/\\/, ' '). replace(/\s+/g, ' '); return safeString.trim(); }; const linkify = inputText => { return inputText.replace(urlPattern, `$1`); }; const validateMessage = () => { const text = $chatbotInput.value; const safeText = text ? escapeScript(text) : ''; if (safeText.length && safeText !== ' ') { resetInputField(); userMessage(safeText); if (chatId) { socket.emit('chat_message', { message: safeText, room: chatId }); } else { console.error('Chat ID not available for sending message'); } } }; const resetInputField = () => { $chatbotInput.value = ''; }; const endChat = () => { if (chatId) { socket.emit('leave_room', { chat_id: chatId }); socket.disconnect(); // Directly disconnect the socket chatId = null; $endChatContainer.style.display = 'none'; // Hide the "End Chat" button container aiMessage('Your chat session has ended.
Please', false, botLoadingDelay); resetChatbot(); // Reset the chatbot for a new chat } else { console.error('No active chat to end.'); } }; const resetChatbot = () => { // Reset the chatbot to its initial state $chatbotMessages.innerHTML = ''; // Clear chat messages toggle($chatbot, 'chatbot--closed'); // Collapse the chatbot $chatbotInput.value = ''; // Clear input field $endChatContainer.style.display = 'none'; // Hide the end chat button }; $endChatButton.addEventListener('click', () => { if (confirm('Are you sure you want to end the chat?')) { endChat(); // Call the endChat function } }); socket.on('connect', () => { console.log('Successfully connected to the server'); }); socket.on('disconnect', (reason) => { console.log(`Disconnected from server. Reason: ${reason}`); if (reason === 'io server disconnect') { // The disconnection was initiated by the server, you might want to try to reconnect manually here socket.connect(); } }); socket.on('chat_message', (data) => { ////alert('Printing data message: ' + data.message); console.log('Received agent message:', data.message); aiMessage(data.message); // Replace this with your function to display the message }); socket.on('user_joined', data => { ////alert('Printing data message: ' + data.message); aiMessage(`User ${data.username} has joined the chat.`, false, botLoadingDelay); }); socket.on('user_left', data => { ////alert('Printing data message: ' + data.message); aiMessage(`User ${data.username} has left the chat.`, false, botLoadingDelay); }); socket.on('error', data => { ////alert('Printing data message: ' + data.message); aiMessage(errorMessage); });

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