Frequently Asked Questions

We offer a number of different options to search for your part. The main search tool on our home page allows you to search for the most available auto parts based on our latest update of inventories from our various suppliers. If you do not see your car or part listed, you can use our Extended Search option to receive quotes on any hard to find parts.

Items listed on our main search tool are available at the specified prices based on our last inventory update. However, many more used and new parts are not listed on our database and are available to you by contacting CustomerCare@carpartsonnet.com. Our sales team will contact you with price and availability.

You are obligated to pay for a part at the time you place the order. Our system will authorize the transaction at that time. Unless the part is shipped immediately, you have two hours to cancel an order without incurring any penalties. Even though we authorize your card at the time of placing the order, we will not charge your card until we determine that our part in stock meets our required quality and performance standards.

Our shipping costs are estimates only. We cannot commit to a shipping charge until we get a final estimate from our shippers which depends on the weight and size of the package and destination. We will inform you if the shipping costs are higher by more than 10% from the estimate and give you a chance to cancel your order if you decide to do so.

Please refer to Returns and Warranties section for a complete discussion of our part warranty.

Your must request a Return Merchandise Authorization (RMA) from our Customer Care department by contacting us at CustomerCare@carpartsonnet.com. Please refer to Returns and Warranties section for a complete discussion of our Return Policy.

New and remanufactured parts will be shipped within 24 hours if available in the inventory. Used parts are generally shipped within 24 hours if they are disassembled and tested. Otherwise, extra time will be needed for disassembly and testing which depends on the backlog of work of the supplier.

Extended warranties are available for most parts. Please contact our sales representatives for more details.